Returns & Exchanges
At Monos, we want you to be completely satisfied with your purchase. We offer a 30-day return window for all unwashed and unworn fashion items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Package Your Items
Place the items in their original packaging, ensuring all hangtags and protective bags are included to maintain the product's integrity during transit.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing